General strategic information
The main strategic issues are:

• customer services;
• increased production capacity;
• bulk water protection;
• funding of investment programs;
• effectiveness of management;
• relations with the Mayor (owner) and other stakeholders; and
• water treatment.

Performance indicators are required to measure progress in the above areas, and form the basis of the preparation of the multi-year investment plan.

Service targets
Targets for the next five years include:
• Increase the number of customers in the existing service area; and
• improve the organization and its marketing skills.

Future programs
The Corporate Plan for 2002–2006 consists of:
• a program for the Technical and Operational Department
• a program for the Department of Finances and Marketing
• a program for the Department of Management and Organization
• a program for the Department of Human Resource Development
• a program to improve customer relations; and
• a program for the Department of Legal Affairs.