The board of director and staff of PDAM Kabupaten Jember would like to
thanks to all customer that loyal become our customer and given award
to us by customer satisfaction survey with state the PDAM service is better.
The customer loyalty become one of measure and challenge for us to be
PDAM of Jember "Mandiri dan Berkembang Sehat" and one level
with other water utlities with indicator improvement of customer and service
coverage with improving customer satisfaction with self ability in fullfill
needs, wants and customer wishes.
To achieve customer satisfaction we do:
• System optimalisation
• Professionalism improvement
• Selective on investment
• Investment partnership
System Optimalisation, or Improving system
do for all production system that still have idle capacity to add connection.
The optimalisation effort to improvement service coverage with objective
to reduce water losses to 20%. Profesionalism Improvement, do together with other effort.
As antipation the staff to face the challenge and the new technology to
achieve customer loyalty and satisfaction. Selective on investment, to avoid over loaded as the
impact of miss-investment, using scale of priority with selective and
the investment tobe direction to improve revenues effort. Investment partnership, base on existing condition and
people needs to PDAM services, the partnership become alternatively to
win-win solution principle.
With all our capability and stakeholders support we sure that PDAM will
become as Water supply enterprises as by Local Regulation ( PERDA ) no:
4/1975 said: The water supply can improve the people health and given
contribution to local government of Kabupaten Jember as the company owner.
The Support from Local government and local parliament as the booster
to PDAM Jember being step forward and independent. the board of director
and staff of PDAM Kabupaten Jember would like to thanks to Local governement,
local parliament of Kabupaten Jember, the community and all parties that
has full support to us.
