Ongoing Programs
(a) Increase the capacity of the water intake at Broni from 300 l/s to 600 l/s, and improve the distribution system, from reticulation pipes to additional household connections.
(b) Customer registration through digital mapping, to be further developed into a GIS which could be used to:
• Speed up the installation of new household connections and better identify the location of water users, in order to better address customer complaints.
• Monitor the performance of meter readers with the objective to increase water sales and reduce non-revenue water (NRW).
• Simulate water distributions and thereby reduce unaccounted-for-water (UfW).
• Improve customer service.
(c) Migration of a Management Information System (MIS) under DOS to a Windows-based system, and on-line integration with physical payment points.

Problems that need to be addressed
(a) Non-revenue water is still and currently accounts for 38% of total production, mainly because of high levels of unaccounted-for-water.
(b) At 48%, service coverage is still fairly low, but increased water sales would require additional investments in the distribution system.
(c) The "Factor A" tariff is still relatively low (Rp. 600/m3 for households; this tariff is in place since October 2000), whereas the average cost price is in the order of Rp. 1,250/ m3. It is estimates that the Faktor A tariff should to increase to Rp. 900/m3 in 2003.
(d) Electricity is the largest cost item and accounts for Rp. 310 million or 24% of total revenues.

Training activities
(a) All directors have already followed a course in overall management and departmental management.
(b) Dissemination and training in Good Corporate Governance (GCG), in cooperation with the Kantor Perwakilan BPKP of both Jambi Province and the Central Government.
(c) Degree course for employees at the Akademi Tirta Wilayata at Magelang.
(d) Technical training (operations and maintenance) for relevant staff, in cooperation with :
• The water academy at Magelang (Akatirta Magelang)
• Business (pumps, electrical panels, etc.)
• Training in the preparation of a Financial Recovery Action Plan (FRAP).
(e) Donor Programs (not yet implemented)