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Here is a list with questions
that we receive most frequently. If you can't find the
answer you are looking for, please contact
us.
Q: Who is PERPAMSI?
A: PERPAMSI is the Indonesian abbreviation
of 'The association of Indonesian drinking water companies'.
At present, about 300 water enterprises in the country
are regular members of the Persatuan Perusahaan Air
Minum di Seluruh Indonesia; in addition, there are over
60 extraordinary members who are working in the field
of water supply (suppliers, manufacturers, contractors,
etc.).
Q: Is virtual shopping safe?
A: Yes, it is. For more details on secure shopping,
click here.
Q: How does virtual shopping
work?
A: If you want to order a product or service, just click
the order button (see example below) and follow the
on-screen instructions. If you change your mind, you
can always exit the ordering process until the last
step, in which we will ask you to pay us.
Q: How do I pay?
A: We accept payment in By credit card or bank transfer
If you would like to pay with credit card,
Q: How are shipping charges
calculated ?
A: Shipping charges only apply if you want us to send
you a CD-ROM or report by courier. The amount is Rp.
25,000 per CD-ROM or report for shipping within Indonesia
(using PHP), and US$ 20 for shipping to addresses outside
Indonesia (using FedEx). For more information on shipping,
click here.
Q: Which credit cards
can I use?
A: PERPAMSI accepts Mastercard, Visa, Discover and American
Express.
Q: I want to pay by credit
card in Rupiah. Is that possible?
A: No, we only accept credit card payments in US Dollars.
It is possible, however, to pay in Rupiah by bank transfer.
Q: Can I return a product
to PERPAMSI?
A: If you have received a corrupted PDF file, please
send an email to sales@perpamsi.org
and we will re-send you the file. If you have received
a faulty CD-ROM or incomplete report, please return
the item to PERPAMSI, and we will re-send you a correct
version. All returns must be made within 30 days of
receipt.
Q: When will my credit
card be charged?
A: PERPAMSI bills your credit card at the point of sale.
Once you finished the check-out process your credit
card will be charged. We collect payment at the time
the order is placed to ensure that your products are
reserved until they can be shipped to you.
Q: Will I be charged VAT?
A: No, as a government-approved foundation, PERPAMSI
is tax-exempt.
Q: How will I know my order
has been processed?
A: If you provide us with your email address we will
send you an email order confirmation moments after your
order is processed. You will be given a transaction
number to reference if you need to contact us for any
reason.
Q: When can I expect my order
to arrive?
A: Shipping information for each product is
displayed on each product page. Each time a part of
your order is shipped you will receive an email with
a list of the products in that shipment. You should
expect to receive the order in 5 business days or less,
from the date it is shipped.
Q: How do I track my package
on-line?
A: Each time a part of your order is shipped
you will receive an email with a list of the products
in that shipment. The email will also show a FedEx tracking
number. You can use this number on the Federal Express
website to check the status of your package.
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